Q63 privacy policy Philippines

This Q63 privacy policy Philippines page explains how we collect, use, store, share, and protect your personal data when you access our website, create an account, verify your identity, make deposits or withdrawals, or use services linked from Home and Terms of Service. We provide this notice to help you understand what information we need and why we need it to operate an online casino and sports betting platform in Philippines. By using our services, you acknowledge this policy together with our platform rules, account terms, and security procedures that support lawful, fair, and transparent processing.

1. Scope and Controller

We are the operator responsible for deciding how and why your personal data is processed on this site, which means we act as the data controller for the activities described in this policy. This notice applies to information collected through registration forms, account verification, customer support, payment processing, device interactions, and other services we provide to users in Philippines. It covers our website, mobile access points, and related support channels, but it does not automatically apply to third-party sites, payment pages, or external services that may have their own privacy notices. We encourage you to read those separate policies before sharing information with them.

2. Data We Collect

We collect personal data that is necessary to create and manage your account, deliver services, comply with legal duties, and keep the platform safe. This may include registration details such as your name, date of birth, contact information, username, and account preferences. We may also collect KYC documents and verification records, including government-issued identification, selfies, proof of address, and source-of-funds information where required. For payments, we process transaction details, deposit and withdrawal records, masked payment identifiers, and account history. We also collect technical logs, IP address data, device information, browser details, usage records, and cookies to support functionality, security, and service improvement.

3. How We Use Data

We use your information to open and maintain your account, process deposits and withdrawals in ₱, verify identity, deliver betting and casino services, respond to support requests, and enforce platform rules. We also process data to detect fraud, prevent unauthorized access, investigate suspicious activity, manage disputes, and satisfy reporting or recordkeeping obligations that apply to gambling operations in Philippines. Where you give consent, we may use contact details and usage data to send marketing messages, service updates, or tailored offers, and you may withdraw that consent at any time. We may also use limited analytics data to improve site performance, navigation, and account security without overriding your rights.

4. Legal Bases We Rely On

We process personal data only where we have a valid legal basis. Contract is one basis, because we need certain information to register you, authenticate you, process payments, and provide the services you request. Legal obligation is another basis, especially for KYC, anti-fraud checks, age verification, complaint handling, and record retention duties. We may rely on consent for specific activities such as optional marketing communications or certain non-essential cookies, and you can withdraw consent without affecting earlier lawful processing. We may also rely on legitimate interests where processing is necessary to secure the platform, prevent abuse, improve operations, and protect users, provided those interests do not override your fundamental rights.

5. Sharing With Trusted Parties

We may share relevant personal data with carefully selected third parties where this is necessary for service delivery, compliance, or security. These recipients can include payment processors, identity verification providers, hosting and cloud service providers, analytics and fraud-monitoring partners, professional advisers, customer support tools, and authorities that lawfully require access, including the local gambling regulator and other competent bodies in Philippines. We require service providers to process data only on documented instructions, apply appropriate safeguards, and protect confidentiality. We do not sell personal data to third parties. Where disclosure is required by law, court order, regulatory request, or risk investigation, we may provide the information reasonably necessary to comply.

6. International Data Transfers

Some of our service providers may store or process information outside Philippines, for example through secure cloud infrastructure, fraud tools, or support systems. When personal data leaves the country, we take steps to ensure that the transfer is protected by appropriate safeguards and contractual controls designed to maintain confidentiality, integrity, and lawful handling. These safeguards may include data processing agreements, restricted access obligations, security reviews, and transfer assessments based on the nature of the data and the destination environment. Where required, we implement additional technical and organizational measures so that your information continues to receive a level of protection consistent with this policy and applicable privacy requirements.

7. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, measure performance, and support account security. Essential cookies help with login sessions, fraud controls, page routing, and basic functionality, and these are generally necessary for the service to work. Performance cookies help us understand how pages load and how users navigate, so we can improve speed and usability. Functional cookies remember settings such as language or device preferences. Marketing cookies may be used, where permitted by your consent choices, to measure campaign effectiveness or personalize communications. You can manage cookies through browser settings and any available consent tools, although disabling some cookies may affect site performance.

8. Security Measures We Apply

We maintain data security measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, secure storage environments, role-based access controls, authentication procedures, activity monitoring, logging, and periodic review of internal permissions. We also limit access to staff and processors who need the information for legitimate operational, compliance, or support purposes. While no online system can guarantee absolute security, we work to reduce risk through layered technical and organizational controls, incident response procedures, and ongoing monitoring. You also play a role by keeping your password confidential, using secure devices, and notifying us promptly if you suspect account misuse.

9. Retention of Information

We keep personal data only for as long as necessary for the purposes described in this policy, including account administration, payment processing, fraud prevention, dispute handling, security investigations, and compliance with legal or regulatory obligations. Retention periods may vary depending on the type of data, the status of your account, whether a transaction or complaint is under review, and whether laws require us to keep records for a minimum period. When data is no longer needed, we delete it, anonymize it, or securely restrict access according to our retention procedures. Backup copies and system logs may remain for limited periods where necessary for resilience, audit, or lawful recordkeeping.

10. Your Privacy Rights

Subject to applicable law, you may have the right to request access to the personal data we hold about you, ask us to correct inaccurate or incomplete information, request deletion in certain circumstances, object to particular processing, request restriction, and ask for portability where technically feasible and legally applicable. You may also withdraw consent for consent-based processing, including certain marketing communications, without affecting prior lawful use. To exercise your rights, contact our support or privacy team with enough information for us to verify your identity and process your request safely. If you believe your data has been handled improperly, you may also complain to the National Privacy Commission in Philippines.

11. Minors and Safer Play

Our platform is intended only for adults who are at least 18 years old. We do not knowingly allow minors to register, deposit, wager, or withdraw funds, and we may request KYC evidence at any stage to confirm age and identity. If we learn that an account may belong to a minor or contains false age information, we may suspend access, conduct a review, and take appropriate action under our rules and legal duties. We also process limited data to support responsible gambling measures, such as account monitoring, limit tools, self-restriction requests, and intervention where risk indicators appear. These controls are part of our commitment to player protection and lawful operation.

12. Contacting Our Team

If you have questions about this casino privacy policy Philippines notice, want to exercise your rights, or need help with KYC, account access, or security concerns, you can contact our privacy and support team through the channels provided on the site, including the account area linked from Login and general assistance pages such as Disclaimer. Please include your registered details, the nature of your request, and any relevant documents so we can verify your identity and respond efficiently. We may ask for additional information where necessary to protect your account and prevent unauthorized disclosure. We will review requests in line with applicable law and our internal procedures.

This policy reflects our approach to Q63 data protection Philippines users can expect when using our services. We may update this notice from time to time to reflect legal, operational, or security changes, and the latest version published on the site will apply from the date it is posted. If updates materially affect how we process personal data, we may provide additional notice through the website or your account, where appropriate. By continuing to use the platform after an update takes effect, you acknowledge the revised terms of this Q63 privacy Philippines notice, subject to any rights you may have under applicable law.